Explain which items are part of the question
Describe the clothes, luggage or other contents involved and what prompted concern. State where the evidence appeared and whether it relates to an item directly or a surrounding space. A worry associated with travel or storage does not establish that belongings contain a pest. Keep the observation and the reason for the worry distinguishable.
For Wembley enquiries, explain the present location and any movement after the evidence appeared. Do not infer an origin from a journey or delivery. Existing photographs can help explain context but may not settle identification or extent. The purpose of the first discussion is to understand the selected contents and the question a proposed service would address.

