Decide what you need from the first conversation
For a Brixton property, you may want identification help, an assessment appointment or clarification about work already proposed. State that immediate need when you contact the team. A person worried by an unfamiliar insect should not have to present it as a known infestation merely to ask a service question. If the pest has been identified previously, explain who made the finding and when.
The original enquiry form and telephone provide the contact routes. Include the postcode and enough evidence to explain the concern without sending unnecessary private details. A booking decision can then distinguish a chargeable assessment from general information about a service. This page does not turn an enquiry into automatic authorisation for treatment.

