Explain the new observation on its own terms
Describe what appeared, where and when, without labelling it solely from the earlier booking. A different insect, mark or damage pattern may need another assessment question. If the observation is only a suspicion, retain that distinction. The fact that work has already occurred is relevant history, not proof of the identity or cause of everything noticed afterwards.
For Dalston enquiries, give the actual property context and any available photograph with its date and location. State what you observed personally and what another person reported. A changed account should not overwrite the original evidence; the sequence helps the team understand whether the current concern is a continuation, a separate issue or still unidentified.

