Begin with the original account
A forwarded message can lose the detail that matters: what was found, where it was seen and whether identification was ever confirmed. Ask the person who made the observation for a concise factual account. Keep a photograph already taken and the date of the report. If the concern has passed through several contacts, do not turn the repeated description into several separate confirmed sightings.
For pest control in Notting Hill, the team can discuss a manager’s enquiry while keeping uncertainty visible. Explain whether you represent the owner, manage access or need approval from another party. These roles affect booking arrangements but do not determine the pest or its source. Personal details unrelated to the service should not be added simply because an email chain contains them.

