Preserve the original account from each observer
Ask what the person actually noticed and where it happened. A direct sighting, damage and a concern mentioned by another colleague are different kinds of information. Keep the date and location with each account. Combining them into a single statement that the premises has a particular pest can remove the detail that would help assessment.
For a Shoreditch enquiry, explain the actual property use rather than infer it from the area. The same reporting issue can arise in homes, shared premises or businesses. Include only relevant personal details and identify who can clarify an observation. A practical account does not need unnecessary information about the people occupying the space.

