Keep the occupant’s observation intact
Explain what was noticed, where and when. If you are forwarding another person’s report, retain its uncertainty and identify what you can confirm yourself. A message to a landlord should not become more definite simply to obtain action. The team needs the actual evidence rather than an increasingly confident account assembled through several contacts.
For Muswell Hill enquiries, describe the property and practical roles without assuming the building arrangement from the district. Share relevant information with permission. The aim is to make assessment workable while preserving the difference between an observation, a suspected pest and an assessed conclusion.

