Start with the current reason for making contact
Explain what you need help with now: an unidentified sign, repeated evidence, uncertainty about extent or a question after earlier work. Give the current observation before describing the entire history. This helps the team understand why an appointment is being considered and which unanswered question should guide the proposed next step.
For Twickenham enquiries, describe the actual premises and available access. Do not infer a pest from the district or assume that a long history means a larger treatment is needed. The useful account connects relevant evidence to the current concern without presenting every past message as a fresh observation.

