Identify the version that has actually been accepted
Explain the service you are arranging and whether the scope has changed during discussion. An initial recommendation, a draft quotation and an accepted booking can contain different instructions. Keep their status explicit. The person preparing the premises should not have to decide which message overrides another or interpret a provisional suggestion as a confirmed requirement.
For Richmond enquiries, describe current evidence and the actual property arrangement. Do not use the address as proof of a particular pest or building condition. If another contact handles approval, explain how the current proposal reaches them. The practical objective is a shared accepted plan, not a growing collection of conflicting instructions.

