Understand what the service is being asked to resolve
An enquiry may describe pest activity and a building concern in the same sentence. Keep the two observations distinct: what has been found and what is thought to explain it. A suspected defect does not become a confirmed source simply because it appears alongside a pest report. The assessment should establish what can be checked and what needs further investigation.
For pest control in Peckham, the team can discuss the premises and the responsible contacts without assuming a district-specific building type. Explain whether you occupy, own or manage the space. The person reporting activity may not be authorised to arrange repairs, so the booking brief should identify who can make that separate decision.

